Support available to you
Apex Care aims to support you in your role and ensure that you have all the tools to do and complete your job effectively.
Debriefs/ Line Supervision
The management/coordination team provide regular opportunities for you to have confidential debriefs. We will call and discuss with you how you are going and support reflection and learning.
We run Peer supervision with our Clinical Nurse Manager. These will be held via zoom in groups of five. The idea is that you bring concerns e.g. what do I do if a young person escalates while I am driving?; or what do I do if I know someone is self-harming and they have locked themselves in the bathroom?; or whatever has been troubling you whilst on shift. We will call you and put you into a group.
We conduct annual appraisals with you on a yearly basis. These appraisals are an opportunity for us to thank you for your hard work and recognise your skills.
External EAP services
Apex Care provides access to an external organization that offers counselling and support. You can book counselling sessions confidentially and we will just receive an account for us to pay with no information on it, not even your name. You can contact them to make an appointment by visiting EAP Services or calling 0800 327 669.
24 Hour Phone Support
If you need urgent support it doesn’t matter what time of day you can call and speak to a coordinator, we are here to support you.
Non Urgent Concerns
If you have non urgent concerns that you would like to raise. You can do this by completing the online incident report or by calling us on 0800 255 000 during office hours Mon – Fri 8.30 -5pm
We are here to support you, please contact us and we'll be there.